Influence of Organizational Citizenship Behavior on Hotel Employees' Job Satisfaction and Subjective Well-Being release_xg734hyocvfarhr4ltzzsfheai

by Gülseren YURCU, Zeki AKINCI

Published in Advances in Hospitality and Tourism Research by Akdeniz University Tourism Faculty.

2017   p57-83


The aim of the present study is to analyze the influence of organizational citizenship behavior (OCB) of employees working for the accommodation business on their job satisfaction (JS) and subjective well-being (SWB). For this purpose, data were collected from 2,051 employees in various five-star accommodation enterprises located in Antalya, the most important tourism destination in Turkey. The analysis of the data showed that organizational citizenship behavior and its subdimensions correlate positively with job satisfaction and subjective well-being and influence them positively. It was also found that job satisfaction mediates the relationship between organizational citizenship behavior and subjective well-being. Employees with organizational citizenship behavior were found to have higher levels of job satisfaction and subjective well-being. The results showed that organizational citizenship behavior is a stronger predictor for the job satisfaction of the employees than subjective well-being. The findings offer useful and important implications for business managers when hiring employees.
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