Improvement project in higher education institutions: A BPEP-based model release_w7wuf6qlgjc4pm7bwd5ubnot2u

by Marco Maciel-Monteon, JORGE LIMON-ROMERO, Carlos Gastelum-Acosta, YOLANDA BAEZ-LOPEZ, Diego Tlapa, Manuel Iván Rodríguez Borbón

Published in PLoS ONE by Public Library of Science (PLoS).

2020   Volume 15, Issue 1, e0227353

Abstract

Improvement projects (IPs) are a fundamental element in any quality management system from any organization. In Higher Education Institutions (HEIs), IPs are constantly implemented to maintain excellence in academic and administrative processes. In this study, we propose a model for IP implementation that is based on the Baldrige Performance Excellence Program (BPEP). As a part of the model, we propose a series of research hypotheses to be tested. The data used to test the hypotheses were gathered from a questionnaire that was developed after an extensive literature review. The survey was administered to Mexican public HEIs, and more than 700 responses were collected. The data were assessed in terms of convergent and discriminant validity, obtaining satisfactory results. To test the proposed relationships between the model constructs, we utilized Structural Equation Modeling (SEM) using the software IBM SPSS Amos. The analysis confirmed the statistical validity of both the model and the hypotheses. In conclusion, our model for IP implementation is a useful tool for HEIs that seek to attain excellence in their processes through IPs.
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