Kuwaiti hospital patients' continuance intention to use telemedical systems in the wake of the COVID19 pandemic release_rev_dcadc34a-719b-47d2-8ed5-6b8a3b577188

by Ibtisam L F H Almutairi, Bodoor F Alazemi, Faisal L F H Almutairi

Published in Healthcare technology letters by Institution of Engineering and Technology (IET).

2021   Volume 8, Issue 6, p159-168


The objective of this study is to investigate factors influencing patients' continuance intention to use telemedicine after the COVID-19 pandemic in the medical sector of Kuwait. To reach this purpose, the updated Delone and Maclean (2003) model was utilized to investigate the aforementioned factors. As such, this research applied quantitative research methods with a sample of 290 participants from patients in Dar Al Shifa Hospital, a private hospital in Kuwait which utilizes telemedical services called 'Sehaty online'. The corresponding data was analyzed using SmartPLS. The findings of this study revealed that information quality and system quality have a positive and significant influence on patient's satisfaction, whereas service quality has an insignificant influence on patient's satisfaction. Also, patients' continuance intention to use telemedicine is found to be significantly impacted by their satisfaction. Furthermore, several limitations of the study, related future research, and recommendations have been discussed.
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Type  article-journal
Stage   published
Date   2021-12-08
Language   en ?
DOI  10.1049/htl2.12019
PubMed  34938572
PMC  PMC8667564
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Open Access Publication
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ISSN-L:  2053-3713
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