HIGH MATURITY ORGANIZATIONAL CHARACTERISTICS release_pnmn367e7vbnpok5behr6rzlc4

by Jennifer Walters, Northrop Grumman, Kevin Adams

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Abstract

Metrics are beneficial to an organization that supports a product from inception through product retirement and disposal. Quality metrics have a critical role in this type of environment because they span both the development and operations and maintenance phases of the software life cycle, and there is a relationship between the internal quality metrics collected during development and the external quality metrics collected once the product is deployed. The key finding is that internal metrics can be collected early in the software development phase to predict the support required during the operations and maintenance phase; likewise, external met-rics can be collected to drive software development process improvements. Finally, analyzing the relationships between the two can drive overall process improvements for the entire software lifecycle.
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