Does mobile phone survey method matter? Reliability of computer-assisted telephone interviews and interactive voice response non-communicable diseases risk factor surveys in low and middle income countries release_lgzdbrjyjvfelbco3s3plgi6va

by George Pariyo, Abigail R. Greenleaf, Dustin G. Gibson, Joseph Ali, Hannah Selig, Alain B. Labrique, Gulam Muhammed Al Kibria, Iqbal Ansary Khan, Honorati Masanja, Meerjady Sabrina Flora, Saifuddin Ahmed, Adnan A. Hyder

Published in PLoS ONE by Public Library of Science (PLoS).

2019   Volume 14, Issue 4, e0214450


The study found that when respondents are re-interviewed, the reliability of answers to most demographic and NCD variables is similar whether starting with CATI or IVR. The study underscores the need for caution when selecting questions for mobile phone surveys. Careful design can help ensure clarity of questions to minimize cognitive burden for respondents, many of whom may not have prior experience in taking automated surveys. Further research should explore possible differences and determinants of survey reliability between delivery modes and ideally compare both IVR and CATI surveys to in-person face-to-face interviews. In addition, research is needed to better understand factors that influence survey cooperation, completion, refusal and attrition rates across populations and contexts.
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