An evaluation of Customer Experience Management applied to the custom software industry: improving the customer journey in large-scale custom-made software projects release_gxrdhmtrjjgwxhgaqd3jmr5vbm

by Miguel Angel Ortiz

Published by Figshare.

2019  

Abstract

Evaluation about the concept of customer experience management applied to the custom software industry from the Agile software process perspective, as a new viewpoint to explore the phenomenon of IS/IT project failure
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Date   2019-04-17
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