HOW COMPLAINING CUSTOMERS MAKE COMPANIES LISTEN AND INFLUENCE PRODUCT DEVELOPMENT release_flyoypomrfhb5fxojeboxaafhy

by JOHN K. CHRISTIANSEN, MARTA GASPARIN, CLAUS VARNES, INA AUGUSTIN

Published in International Journal of Innovation Management by World Scientific Pub Co Pte Lt.

2016   Volume 20, Issue 01, p1650001

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