Exploring the interplay between question-answering systems and communication with instructors in facilitating learning release_exspbvk2mbbxdb5lbmhtzedllq

by Cheng Yi, Runge Zhu, Qi Wang

Published in Internet Research by Emerald.

2021   Volume ahead-of-print, Issue ahead-of-print

Abstract

<jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title>Question-answering (QA) systems are being increasingly applied in learning contexts. However, the authors' understanding of the relationship between such tools and traditional QA channels remains limited. Focusing on question-answering learning activities, the current research investigates the effect of QA systems on students' learning processes and outcomes, as well as the interplay between two QA channels, that is, QA systems and communication with instructors.</jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title>The authors designed and implemented a QA system for two university courses, and collected data from questionnaires and system logs that recorded the interaction between students and the system throughout a semester.</jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title>The results show that using a QA system alone does not improve students' learning processes or outcomes. However, the use of a QA system significantly improves the positive effect of instructor communication.</jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title>This study contributes to the literature on learning and education technology, and provides practical guidance on how to incorporate QA tools in learning.</jats:sec>
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