Is It Human or Is It Artificial Intelligence? Discerning the Impact and Effectiveness of Process Managers Based on the Manager's Identity
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J. T. Gyory, K. Kotovsky, J. Cagan
Abstract
<jats:title>Abstract</jats:title>This work studies the perception of the impacts of AI and human process managers during a complex design task. Although performance and perceptions by teams that are AI- versus human-managed are similar, we show that how team members discern the identity of their process manager (human/AI), impacts their perceptions. They discern the interventions as significantly more helpful and manager sensitive to the needs of the team, if they believe to be managed by a human. Further results provide deeper insights into automating real-time process management and the efficacy of AI to fill that role.
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