@article{gonagala_2020, 
  title={FACTORS AFFECTING CUSTOMER SATISFACTION IN SRILANKAN AIRLINES.pdf}, 
  DOI={10.6084/m9.figshare.12044775.v1}, 
  abstractNote={the research paper discusses about the factors affecting the customer satisfaction in aviation industry.}, 
  publisher={figshare}, 
  author={Gonagala}, 
  year={2020}, 
  month={Mar}
  }